Privacy Policy

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether or not the information is true and whether or not it is recorded in a material form.

The types of personal information we may collect include:

• Full name, address, email address, and phone number
• Financial information relevant to property transactions
• Identification documents (where required by law)
• Information about your property requirements and preferences
• Records of communications between you and us

We collect personal information in a number of ways, including:

• Directly from you when you contact us, complete a form, or engage our services
• From our website when you submit an enquiry or subscribe to communications
• From third parties such as referral partners, property platforms, or publicly available sources, where permitted by law

We will only collect personal information that is reasonably necessary for one or more of our functions or activities. Where practicable, we will give you the option of not identifying yourself or using a pseudonym when interacting with us, unless this is impracticable or would prevent us from providing our services.

We use your personal information for the primary purpose for which it was collected, and for secondary purposes that are directly related to that primary purpose where you would reasonably expect such use. These purposes include:

• Providing real estate sales and property management services
• Communicating with you about properties and transactions
• Meeting our legal and regulatory obligations, including obligations under anti-money laundering and real estate legislation
• Improving our services and website
• Sending you information about our services, where you have consented or where we are otherwise permitted to do so under applicable law

You may opt out of receiving marketing communications from us at any time by contacting us using the details in Section 11 or by using the unsubscribe function in any marketing email we send you.

• Real estate platforms and listing services (e.g. realestate.com.au, Domain)
• Conveyancers, solicitors, and other parties involved in property transactions
• Financial institutions and mortgage brokers (with your consent)
• Property inspection and maintenance service providers
• Our technology and software service providers
• Government agencies, courts, or law enforcement where required by law
• Professional advisers, including legal and accounting advisers

We wish to inform you that some personal information we collect may be transferred to, stored, or processed by third-party service providers located outside Australia. This may occur where we use cloud-based software platforms, data hosting services, or other technology providers whose infrastructure is located overseas.

Countries to which your personal information may be disclosed include, but may not be limited to: the United States of America, and other countries in which our third-party service providers operate.

We take this obligation seriously. Before disclosing personal information to an overseas recipient, we take reasonable steps — consistent with our obligations under APP 8 of the Privacy Act 1988 (Cth) — to ensure that the overseas recipient does not breach the Australian Privacy
Principles in relation to that information.

You acknowledge that, by consenting to us disclosing your personal information to an overseas recipient, we may not be required to take reasonable steps to ensure the overseas recipient’s compliance with the APPs, and we will not be accountable under the Privacy Act if the overseas recipient handles your personal information in a way that breaches the APPs. Where practicable, we will seek to engage overseas recipients who are subject to privacy laws that provide comparable protections to those under Australian law.

If you do not wish to have your personal information disclosed to overseas recipients, please contact us prior to engaging our services. Please note that this may affect our ability to provide certain services.

Our website uses industry-standard security measures. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We will retain personal information only for as long as it is necessary for the purposes for which it was collected, or as required by law. When personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

We are subject to the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988 (Cth). In the event of an eligible data breach — being an unauthorised access to, disclosure of, or loss of personal information that is likely to result in serious harm to any affected individual — we will notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.

Under the Privacy Act 1988 (Cth), you have the right to:

• Request access to personal information we hold about you
• Request correction of personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading

To make an access or correction request, please contact us using the details in Section 11. We will respond to your request within 30 days. We may need to verify your identity before providing access. In some circumstances, we may be permitted to decline a request for access or correction, and if so, we will provide written reasons.

We do not charge a fee for making an access request, but we may charge a reasonable fee to cover the costs of providing access if the request is complex or requires significant effort.

If you have any questions, concerns, or complaints about this Privacy Policy or the way we handle your personal information, please contact us:

Charlotte Peterswald Sydney
Email: charlotte@charlottepeterswald.sydney
Website: www.charlottepeterswald.sydney

We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992